FREQUENTLY ASKED QUESTIONS

How long and how much?
Each tour is approx 3 hours (subject to pickup point) and includes viewing the sunset over Melbourne's skyline. Departure and Return times may vary slightly due to sundown times.

$80 per head per adult
$50 per child (3 - 13 yrs), $50 for Aged Pensioners


When can I come along?
Our cruises are subject to weather conditions and appropriate numbers.  To check out our next available cruise see our calendar on our bookings page.
*Please ensure your 15mins early as we will not wait for latecomers, and bring a warm jacket or coat.
 
Estimated Departure Schedule will be advised by phone once your booking is confirmed 48 hrs prior to departure, as our times vary due to weather conditions and sundown times.


How do I book?
CALL US ON: 0430 499 283 or...
To book your cruise please go to the Bookings/Contact Us page.  Copy the form and paste into a new email and send to us directly OR You can send us an email at:

bookings-enquiries@melbournepenguincruises.com

you will be contacted by one of our staff regarding payment options. If for any reason we do not sail (ie. due to bad weather conditions) you will be contacted by phone to reschedule your sailing date.


Where do I need to go to board the boat?
For pick up in the center of Melbourne head to:
Crn of Lorimer Street and Swinging Basin Lane, Docklands
For those planning to board at Williamstown head to:
Gem Pier, Syme Street, Williamstown


Can we disembark at St Kilda if we wish to?
Yes, at the captain's discretion and if weather permits, however, the price is the same.


Are there toilets on board?
Depending on the cruise date and group size you may have a vessel that has toilet facilities, please ask at the time of making your booking.


Am I able to take photos of the penguins?
No, we do not allow flash cameras of any kind to be used as the bright light causes severe damage to the penguins delicate eyes.  You can take photos without a flash, and you can use your flash while we are cruising to get some fantastic photos of Melbourne's skyline.
 

What if I am unable to make it on the day I have booked for?Just contact our staff on 0430 499 283 or via email: bookings-enquiries@melbournepenguincruises.com and we will arrange another date for your tour. 
*This MUST be done at least 48hrs prior to your scheduled departure date/time, or payment will not be refunded. 


Do you refund international groups if the cruise is cancelled due to bad weather and they are unable to reschedule?
Yes


Do you offer group discounts?  Student groups discounts?
Yes, just contact our office to make arrangements on 0430499283.